1. Introduction
At HelpMate, we value your privacy. This Privacy Policy describes how we collect, use, and process your personal information when you use our website, mobile application, or other services.
2. Information We Collect
We collect information you provide directly to us, such as when you create an account, update your profile, request services, or communicate with us. This includes:
- Contact details (name, email address, phone number)
- Profile information and pictures
- Payment information (processed securely through our payment gateway)
- Location data (suburb or postcode to match you with providers)
3. How We Use Information
We use your information to connect customers with trusted service providers, facilitate payments, improve our services, and communicate updates or promotional offers.
4. Sharing and Disclosure
Your contact details are shared with service providers only when you request a quote or confirm a booking. We do not sell your personal data to third parties.
5. Security
We implement industry-standard security measures to protect your personal information from unauthorized access, modification, or disclosure.